BBVA is one of the largest banks in Europe & Latin America. In this project I had the opportunity to participate in the research planning and concept generation stages. Some key insights at that time were the need for process transparency (people appreciate and trust systems when they can see through the processes) a need for privacy while keeping a vantage point of the surroundings (people feel more comfortable when they can have a clear overview of their close surroundings and that could increase the usage of ATM's) And finally process / hardware simplification. During our research people got frustrated and confused by a number of slot options to withdraw / deposit & get printed confirmation of transactions.

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